As many things in the medical world, what seemed to be SUCH an issue to one person over the phone ended up being something trivial once it was dealt with in person.
Take, for example, the frustrating conversation I had with a booking clerk regarding a specialized vaccination (which many of you may remember). The quick summary is that the booking clerk was having me jump through numerous hoops simply to book the appointment, and explained that I would need to bring several medical documents, proof that I suffer from a chronic illness, and bloodwork results from previous tests. She also explained that even with all of the above, they may not administer the injection. Then, when I got to the appointment, none of the above documents or results or 'proof' were needed or even ASKED for. It resulted in unnecessary stress.
This was very much the same. The pharmacist I spoke with INSISTED that they always charge the patient out of pocket for having a pharmacist administer an injection. I should have known better than to argue, but I argued anyways - causing (again) unnecessary stress.
When I arrived at the pharmacy, I was being rung through and I inquired as to who pays the injection charge - me or insurance.
The delightful response of the pharmacist ringing me through was simply (and confusingly):
"Oh, we have always put it through insurance for you."
Another reason to remember that misinformation over the phone is often just that. The medical professional on the other side of that phone call may not know all of the pertinent information, a patient may have special instructions that neither are aware of, and sometimes it is a simple clerical error that needs to be assessed in person.
It is not always worth the argument - for either person!