When I am going through a particularly difficult time dealing with the politics and insurance companies of medical coverage and having illnesses that affect my ability to work, I notice one major advantage that I have - I am capable of advocating for myself.
I cannot imagine what it must be like for people who are incapable - mentally, physically, emotionally, or otherwise - to advocate for themselves when dealing with these programs.
I am able to keep all documentation, I am able to keep phone records and keep track of every important conversation, all of my bank statements, etc... I have reasonable access to a fax machine or have people who can access a fax machine. I am aware of certain expectations and rules and many of my rights as a patient.
But what about the people who aren't like that? What about people who can't advocate for themselves and have no one to advocate for them? What about the people who are jerked around because they cannot fight back? The most vulnerable people - who need these programs the most and who NEED HELP the most - what happens to those people if they have to struggle to fill out a simple application form, let alone mistakes and miscommunications from the people who work at these companies? (Not saying that I am not in need of these programs - I truly AM in need of these programs or I would not have been accepted), but I am at least capable of fighting for my rights.
I may be unfortunate in a few areas - health for the most part, but even that could be much worse - but I am very lucky in many other ways.
Also, my experience as a Collections Analyst for almost 2 years also gives me the wherewithal to deal with problems.